Contact Us
Our Support Centre
It is open around the clock, every day of the week, and answers questions sent by live chat and by email.
Live chat
Choose live chat when you want an answer straight away. You talk directly with a member of the support team, who works through your question with you.
Email suits questions that are not urgent. Pick the topic of your question from the list in the Support Centre and then press the email button. Our team aims to deal with every message within 48 hours.
What the team can help with
- Questions about our terms or any part of the service.
- Disputes and complaints about past or current transactions.
- Setting deposit limits, a cooling-off period or a self-exclusion.
- Unsubscribing from promotional emails.
- Closing your casino account.
- Updating your address, email, phone number or other personal details.
Keeping your account safe
If you notice that someone has used your account without permission, or that your login details may have been stolen, tell our Support Centre at once. Nobody at Blackjack Ballroom needs your password, so never share it, even when someone contacts you and asks for it.