Terms and Conditions

About these terms

These terms cover everyone who uses the products, software or websites of Blackjack Ballroom. To use the service you need an account and a deposit. By creating an account or using the website you confirm that you have read and accepted the terms, and if you disagree with any part of them you should not use our services. This page gives an overview in plain English. Our full English text is the version that counts, and it takes priority over any translation.

We can change or remove parts of the terms at any time without notice, and we may also tell you about updates by email. Using our casino after a change means you accept the new version, so check back from time to time. If one clause is ruled invalid, the rest still applies.

Who runs Blackjack Ballroom

Fresh Horizons Limited, registered in Road Town, Tortola, British Virgin Islands, manages the Blackjack Ballroom brand. Blackjack Ballroom holds licence number 00972 under the terms of the Kahnawake Gaming Commission, Canada.

Taking part

Registration and play are closed to anyone below the legal gambling age where they live. Accounts held by under-age players are terminated and their winnings are forfeited to the Kahnawake Gaming Commission. You alone are responsible for your play, including whether online gambling is legal in the country or region where you live or are located. We may run electronic or other checks and ask for documents at any time to confirm your identity.

Balances in your account, active or dormant, earn no interest, and we do not give tax or legal advice. Using our systems for currency exchange arbitrage is forbidden, and any gains from it are removed from your balance.

Your account

• Give accurate and complete details when you register and keep them up to date with the Support Centre.
• Each player may hold one account only. Extra accounts can be suspended and the winnings linked to them confiscated, and a sign-up bonus may be used once.
• Keep your username and password private. Actions made with correct login details, biometrics included, count as yours. If you turn on biometric login, register only your own biometrics.
• Sharing your login details with someone else can lead to the account being closed without a refund.
• Moving money between player accounts is not allowed.
• Push notifications only start if you opt in, and you can switch them off in your device or browser settings.

Inactive accounts

An account counts as dormant when there have been no bets, deposits or withdrawals for a period we decide. To protect your money we will remove dormant balances within up to 60 days. Bonus funds are lost, while the cash part can be put back on request within a reasonable time once you pass our security questions.

Suspension and closure

We can close or suspend an account at our discretion with notice and reasons, for example after unauthorised use, and balances are then not refunded. Unauthorised use can also lead us to close any of your Casino Rewards accounts. Report any theft of login details or other security breach to us straight away. To close your account yourself, contact our Support Centre.

Verification

We may ask for documents after deposits or before a withdrawal, and we may need them certified by a notary or another registered professional. Typical requests are proof that the card, bank account or e-wallet you use is yours, a valid passport, driver's licence or government-issued identity card, and a bank statement or utility bill from the last 3 months. Documents must be clear and complete. False or misleading documents are rejected and may lead to account closure or a refused withdrawal, and no withdrawal is processed until verification is done.

Fair play and technical faults

Using bots, malicious software, bugs, tools that alter game results or a virtual machine is forbidden, and any money gained this way is confiscated. Bets placed during a system malfunction are void, as are payouts from a faulty game. We may refuse or limit any bet, and a bet only counts once our server accepts it.

Welcome offer

The sign-up offer is for new players who register an account. You claim it by making your first deposit no later than 7 days after sign-up, and after that period we may change the offer. Bonus money arrives as bonus funds, not cash, in your casino account or your Casino Rewards account. Each deposit is judged on its own, deposits cannot be added together, and only your first three single deposits decide the bonus.

Bonus and cash balances

• Your balance is made up of a cash part and a bonus part. The bonus part can be used for bets but cannot be cashed in.
• Bonuses from the first and second deposit must be played through 200 times before they turn into cash. For a bonus of $100 that means wagering about $20,000 on slots.
• Bonuses from the third deposit need 30 times play-through.
• Taking out the cash of your first or second deposit cancels the bonus that is still in your bonus balance.
• Slots count 100% towards wagering. Table games, parlour games, live casino games and all other games count 2%. All Aces Video Poker, Flippin' Awesome Shields of Asgard and doubling up do not count.

General promotion rules

A promotion is limited to one claim for each person, family, household, device, address, email, financial account, IP address or shared network. Promotions cannot be combined unless stated otherwise. Unused bonuses and prizes are forfeited 60 days after registration. Only offers advertised on our own website are honoured. If the card or account used for a sign-up bonus deposit is not in your name, winnings can be voided.

Irregular play can lead us to hold withdrawals or confiscate winnings. Examples include single bets of 25% or more of the bonus before its play-through is met, even-money bets at Roulette, Craps or Sic Bo, using double-up to raise bets, using autoplay to meet wagering, and minimum-risk or hedge betting.

Deposits

Only deposit money that is lawfully yours. Accounts used to deposit or withdraw must be in your name. Deposits that are charged back, reversed or disputed lead to voided winnings, confiscated balances and locked accounts across the Casino Rewards network. We do not charge deposit fees, though your bank or payment provider may.

Withdrawals

• Choose the amount and a withdrawal method inside the casino.
• A withdrawal stays pending for 48 hours and is processed on the next business day. Until then you can reverse it.
• Payouts in a currency other than your account currency are converted at the average daily interbank rate plus a 2.5% fee.
• Direct bank transfers cost $50 USD under 3,000 units and $100 USD above.
• We may pay withdrawals back to the accounts you used to deposit.
• Limits per transaction, day, week and month can apply and vary by method.
• Players whose winnings are far above their total purchases across Casino Rewards partner casinos can withdraw up to $4,000 per week, and we may raise or lower this amount.

Complaints

Contact our Support Centre first about any dispute over past or current transactions. If we cannot resolve it, we pass it to eCOGRA as our alternative dispute resolution body, and its decision is final. Complaints must be raised within 6 months of the event, and you can also complain directly to the Kahnawake Gaming Commission.