Privacy Policy

Details we may hold

To run your account we may collect and keep:

• identifying details: your name, home address, gender and date of birth;
• your email address;
• your telephone number.

How we treat your data

Personal data about account holders and people who register is handled with respect for their rights. We collect it only for a specific, lawful purpose and store it securely. We use it for marketing unless you opt out, and it may also help us train and improve our artificial intelligence systems.

When data is shared

• If a Governing Authority asks for information about your account, we will instruct the financial institution that holds your account to provide it.
• We hand over personal data when a Governing Authority orders it or when the Governing Law requires it.
• To detect and control fraud, we may pass your data to third parties, among them AVS service providers and other partners.
• We may also share it with the right recipients when we have reasonable grounds to suspect irregular activity on your casino account.

Apart from these cases, we never sell, give away or pass on your personal or business information to other people or companies, and we only send you information or materials you have asked for.

Marketing and customer relationship management

We may use your data for customer relationship management. Our marketing lists only include registered real or guest players who agreed during sign-up, or people who entered their email or phone number in a giveaway. To stop promotional emails at any time, contact our Support Centre.

Your rights

You can see the personal data we hold about you, and you can have wrong or unsuitable data corrected or deleted.

Cookies and ActiveX

Our website uses cookies and ActiveX components, for example to remember your preferred language, to study site traffic and to run games such as the flash casino. Our Cookies page explains this in more detail.

Verification

Registering an account with Blackjack Ballroom means you agree to the checks we need to carry out. We may ask for documents after a deposit or before a withdrawal, such as:

• a valid photo ID, which may be your passport, your driver's licence or a national ID card;
• a copy of the card used, showing the cardholder's name, or other proof of the deposit method where relevant;
• a bank statement, utility bill or similar proof of address dated within the last 3 months.

Where we consider it necessary, a registered notary may have to certify these documents. For fraud or anti-money-laundering reviews we may also ask where your funds or wealth come from, and during verification we may ask how much you intend to gamble.

Documents you send us stay confidential and are kept for five years after your account is closed, longer only if a regulatory rule requires it. We follow a risk-based approach against money laundering, fraud and crime, and if we cannot confirm who you are, your account may be frozen and payments held back.

Age

Only people older than 19 may play. If anyone under 19 is found using our casino software, all of their play is voided, any winnings are forfeited, and we may report the case to the relevant authorities.

Users outside your own country

The information we collect is transferred to, processed and stored in other countries. Data protection laws there may differ from those where you live, and your information may be requested by governments, courts or law enforcement in those countries. By using our services or giving us information, you agree to this transfer, processing and storage.